TFG is one of the leading food industry equipment TFG is one of the leading food industry equipment sellers and maintenance providers here in the United States. They run a large operation spanning multiple states involving dispatching technicians for service, managing inventory for parts and equipment, and generating analytics to improve processes within their business.

TFG formerly managed its field service operations using a command-prompt style application supplemented by paper-based work orders. The legacy system lacked mouse navigation and relied heavily on technician handwriting, leading to frequent data entry errors and inefficiencies. Staff often found the old system frustrating, especially with lengthy delays for new features and reports, which hampered operational improvements and reporting accuracy.

To build a robust and powerful field service management software that could automate a number of their processes, digitize their forms and documents, as well as handle tracking of various items like parts, equipment, personnel schedules, and accounting details.